Flood Forecasting Centre: Hydromet. Services Review – Discovery Phase
Jan 5, 2017

In April 2016, we were commissioned by the Flood Forecasting Centre (FFC) to carry out the discovery phase of the Hydromet. Services Review, building on the first phase of the review, a scoping investigation, that was completed by RAB Consultants in February 2016.

The aim of the discovery phase is to assist the FFC in determining the composition of the Hydromet Services to meet the future needs of its customers. To achieve this, the investigation focussed on the following three activities:

  • to establish an agreed set of requirements for future Hydromet Services following a period of consultation with providers and users of the service
  • to identify, describe and evaluate a number of options for improving the Service
  • to recommend a preferred option and consider transition arrangements

Discovery sessions were held with staff from the Environment Agency, Natural Resources Wales, the Met Office and the FFC. These included workshops, an on-line survey, telephone and face-to-face consultations. Views were sought from over 50 staff in these organisations. A total of 122 user needs were collated and each was scored according to its scope and priority using a simple scoring scheme.

Four, mutually exclusive options were identified, described and evaluated and the advantages and disadvantages of each option were assessed and recorded, drawing on evidence from the discovery sessions as justification.  User needs were assessed in turn to determine which of the 4 options (if any) will have the capability to deliver them. Each option was awarded the score for the user need it is deemed to deliver.

The options evaluation identified one clear front runner in terms of delivery against the user requirements.

The findings of this investigation will help the FFC deliver Hydromet. Services that meet the future needs of its customers and will inform the subsequent feasibility and implementation stages of the Hydromet. Services Review.